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HELP AND FREQUENTLY ASKED QUESTIONS (F.A.Q.)

What is Motomaniashop?

Motomaniashop is the online sales channel of Motomania S.n.c. (VAT Number / Tax Code 02345870345), a company registered with the CCIAA of Parma (iscr. n. 02345870345 - R.E.A. n. 230221) and authorized to sell products on the internet.

- How can I pay for purchases made on Motomania Shop?

It is possible to make payment for purchased products using the following methods:

- Visa, Visa Electron, PostePay, Mastercard and all the modes allowed by the Paypalsystem.

- Early bank transfer in Motomania S.n.c. - Banca Monte Parma - Pontetaro Di Fontevivo Agency (PR) - IBAN coordinates: IT 16 A 06930 65750 000000000857

- Mark, that is, with cash payment on delivery

Who guarantees the security of credit card transactions?

Credit card payment transactions take place on Paypal's secure servers, which guarantee security and privacy for the Buyer.

How much does the shipment cost?

The shipping cost, valid only and exclusively for Italy, is 9.90 euros and is a fixed cost per single order entered, and does NOT vary according to weight, volume or number of packages shipped. For orders with a marked payment (cash on delivery) a surcharge of 3.00 euroswill be applied automatically.

When will I receive the ordered goods?

Delivery times can vary significantly from order to order, depending on the type of components ordered, quantity, product availability in our warehouses, and the production and delivery times of our suppliers.

Normally, orders paid by credit cards are fulfilled within 5 business days of the date of entry,while for bank transfer payments it is necessary to add the technical credit times of the banks, that is 3-5 business days more. Sometimes delivery takes even a few weeks, but we often fulfill the order on the same day it was received.

To know the progress of your orders and to have precise information on delivery times is active our Customer Service at tel. 0524/85073.

Can I pay by mark?

Yes, we also accept orders with a card payment, but only for amounts NOT greater than 60.00 euros. The payment must be made in cash to the courier, at the time of delivery of the goods. We don't accept bank cheques. Please note that this payment method is charged with a shipping fee of 3.00 euros.

- Is it possible to pay by charging Postepay cards?

No, it is an unexpected payment method, but the same Postepay card can be used as a regular Visa credit card for online transactions.

Is registration mandatory?

Registration to the site is NOT required. Logically we need to know the recipient's data in order to be able to ship the products. Registration is therefore optional, but certainly advisable, as registered users are reserved, exclusively, for certain promotions and special offers.

- Is it necessary to communicate landline and/or mobile phone numbers?

Absolutely YES,in the absence of this data the order will not be accepted.

How do I submit an order?

The easiest, fastest and most practical way is certainly to place the order online. The procedure is easy and intuitive:

1 - Choose products and add them to cart

2 - After shopping, fill out the forms with your data (or, if you already have a personal account, log in).

3 - Choose your payment method

4 - Confirm your order (if you chose to pay by credit card, you will be redirected to Paypal's servers to conclude the payment transaction.

The purchase process, once you have finished shopping, is completed in three or four minutes.

Alternatively, you can send orders by email to the info@motomaniashop.comaddress.

You can also order by phone, by calling our Customer Service at Tel. 0524/85073.


- Is there a minimum orderable and/or billable amount constraint?

No,we do not impose any minimum order, neither in quantity, nor in value.

- Do you charge fixed order, packaging, billing and/or other costs of various kinds?

No,no additional cost compared to the amount displayed in the electronic cart.

Do I need to know anything else before I make the purchase?

Yes, before the purchase it is NECESSARIO to read our Terms of Sale, Privacy Statement and Disclaimer (discharge of liability). All texts are available in the "More Information" section of the Menu on the left.

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